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澳大利亚&新西兰本地旅行专家

营业时间
MON to SAT: 9:00AM - 10:00PM
SUN: 10:00AM - 6:00PM

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**订购与付款 Booking and Payment** 1.1 在预订之前，请务必咨询团位和出发日期。如未进行咨询而直接预订，我们将尽力为客户安排。如果预订日期已满，我们将与客户协商安排退款。如果预订未成团，我们将为客户安排改期，或如果无法改期，则安排退款。 Before making a reservation, please inquire about available slots and departure dates. If you book directly without consultation, we will do our best to accommodate you. If the requested date is fully booked, we will discuss refund arrangements with the customer. If the reservation does not materialize, we will arrange for rescheduling for the customer, or if rescheduling is not possible, arrange for a refund. 1.2 支付成功后，客户将收到确认邮件或短信，确认预订已成功。但此邮件仅为我司确认函，具体预订确认以我司发回的供应商预订确认函为准。 Upon successful payment, customers will receive a confirmation email or SMS confirming that the booking is successful. However, this email is only a confirmation from our company. The specific booking confirmation is subject to the supplier booking confirmation sent by our company. **预订变更与取消 Reservation Changes and Cancellation** 2.1 客户可在旅行日期前通过登录账户或联系客服进行预订的变更或取消。变更或取消所产生的费用将根据变更或取消时的规定收取。 Customers can make changes or cancellations to their bookings before the travel date by logging into their account or contacting customer service. Fees resulting from changes or cancellations will be charged according to the policies at the time of change or cancellation. 2.2 若客户未在规定时间内办理变更或取消手续，将按照原定预订的规定扣除相应费用。 If customers fail to make changes or cancellations within the stipulated time frame, corresponding fees will be deducted as per the original booking. 2.3 部分旅行产品可能受到不同的取消政策影响，客户需仔细阅读产品详情中的取消政策，并在预订前确认。 Some travel products may be subject to different cancellation policies. Customers are advised to carefully read the cancellation policy in the product details and confirm before booking. 2.4 如果因客户航班改期、延误或取消等原因造成无法参团，客户自行负责，我司不予负责。 If inability to join the tour is due to reasons such as flight rescheduling, delay, or cancellation by the customer, the customer bears the responsibility, and the company shall not be held liable. **服务内容 Service Contents** 3.1 本网站所提供的旅行产品内容以产品详情页所列信息为准。 The content of travel products provided on this website is based on the information listed on the product details page. 3.2 由于不可抗力等因素，如天气、政策变化等原因，旅行产品的行程安排、景点参观等内容可能会发生变化，本网站将尽力确保客户在第一时间得到通知。 Due to unforeseen circumstances such as weather changes or policy alterations, the itinerary and included activities of travel products may undergo changes. The website will make every effort to notify customers promptly. **客户权利与义务 Customer Rights and Obligations** 4.1 客户应提供准确、完整的个人信息，并对其提供的信息的真实性负责。 Customers should provide accurate and complete personal information and take responsibility for the truthfulness of the information provided. 4.2 客户有权根据本网站规定享受相关服务，并有权对服务进行评价和反馈。 Customers have the right to enjoy relevant services as per the website's regulations and have the right to evaluate and provide feedback on the services. 4.3 客户应在使用本网站服务时遵守相关法律法规，不得利用本网站从事违法活动。 Customers must comply with relevant laws and regulations when using the website's services and refrain from engaging in illegal activities. 4.4 客户需自行购买旅行保险，包括旅行安全保险及航班延误险等，如有任何物品丢失或意外，由客户自行负责。 Customers are responsible for purchasing travel insurance, including coverage for travel safety and flight delays. Any loss of property or accidents during the trip are the responsibility of the customer. **不可抗力 Force Majeure** 5.1 因不可抗力原因（如地震、台风、火灾、战争等）导致的服务中断或延迟，本网站不承担责任。 The website shall not be liable for service interruptions or delays caused by force majeure events such as earthquakes, typhoons, fires, wars, etc. 5.2 因不可抗力原因造成的中断，本网将尽可能与目的地服务商协商处理方案。 In the event of interruptions caused by force majeure, the website will negotiate solutions with destination service providers to the best of its ability. **免责声明 Disclaimer** 6.1 客户因个人原因或不可抗力原因导致的人身伤害、财产损失等情况，本网站不承担责任。 The website shall not be held liable for personal injuries, property damage, or any other losses incurred due to customer's personal reasons or force majeure events. 6.2 客户在使用本网站服务时所产生的与第三方的纠纷，由客户与第三方自行协商解决，本网站不承担责任。 Disputes between customers and third parties arising from the use of the website's services shall be resolved through mutual negotiation between the customer and the third party, and the website shall not be held responsible. 6.3 强烈建议客户自行购买旅行保险，我司不对客户旅行中由意外等情况产生的损失承担任何责任。 It is strongly recommended that customers purchase travel insurance. The company shall not be held responsible for any losses incurred by customers during travel due to accidents or other unforeseen circumstances. **法律适用与争议解决 Applicable Law and Dispute Resolution** 7.1 本条款适用澳大利亚新南威尔士法律。 These terms are governed by the laws of New South Wales, Australia. 7.2 因本合同引起的或与本合同有关的任何争议，双方应友好协商解决；协商不成的，任何一方均可向本网站所在地人民法院提起诉讼。 Any disputes arising from or related to this agreement shall be resolved amicably through negotiation between both parties. In the event of failed negotiation, either party may bring the dispute to the people's court of the website's jurisdiction. **条款变更与解释权 Amendment and Interpretation** 8.1 本网站有权在必要时对本条款进行变更，并在网站上公布变更内容。 The website reserves the right to amend these terms as necessary and will publish any changes on the website. 8.2 对于本条款的解释权归本网站所有。 The interpretation of these terms belongs to the website.

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